Important update on customer support

Hey there,

Over the past few days we’ve experienced some issues with our support email provider, and as a result we are temporarily unable to access support@redmagic.gg.

If you’ve tried to reach out to support in the past week, we want you to know that the team is working to resolve the issue and have the account running smoothly again. We are sorry for the inconvenience caused. 

To make things right, we are indefinitely extending the warranty/return period on all REDMAGIC phone orders made since June 9, 2019. 

As we work to fix things, please allow us extra time as we respond to your support request. Thank you for your patience. 

The REDMAGIC Team

- ABOUT REDMAGIC

Our goal here at REDMAGIC is to deliver the most complete gaming experience on mobile.

Established in October 2017 as the gaming arm of Nubia, we’ve sought to harness their skill in smartphone design and combine it with a gamer’s determination in achieving high performance  gameplay.

The result? Mobile gaming devices that strike the perfect balance between sleek, ergonomic   hardware and fully optimised software. Gaming smartphones that are powerful, durable, and  cool to the touch.

But we’re just getting started. With the resources we have at our disposal, we’ve made it our   mission to break further ground and unlock the full potential of mobile gaming.