Update on Support, 07/01: Support is back up

Hey there,

As you might be aware, our support email server experienced downtime last week.

The good news is that it's now back up and you are welcome to reach out to support@redmagic.gg should you need assistance for your REDMAGIC device. 

Unfortunately, the support team was unable to recover previous support request emails. If you’ve reached out to support recently and are awaiting a resolution, we request that you to re-send your message.

Please include all the relevant information in your email, such as your order number and details on your issue. We are very sorry for the inconvenience caused. 

But rest assured, we’ve extended warranty/return period on all REDMAGIC phone orders made since June 9, 2019 by 7 days. 

As we work through a backlog of support requests, please allow us extra time to respond. Thank you for your patience. 

The REDMAGIC Team

- ABOUT REDMAGIC

Our goal here at REDMAGIC is to deliver the most complete gaming experience on mobile.

Established in October 2017 as the gaming arm of Nubia, we’ve sought to harness their skill in smartphone design and combine it with a gamer’s determination in achieving high performance  gameplay.

The result? Mobile gaming devices that strike the perfect balance between sleek, ergonomic   hardware and fully optimised software. Gaming smartphones that are powerful, durable, and  cool to the touch.

But we’re just getting started. With the resources we have at our disposal, we’ve made it our   mission to break further ground and unlock the full potential of mobile gaming.