REDMAGIC Gaming Mouse Pad

FAQs

• What is the version of the phone from the Singapore Store?

  The default version of the phone from the Singapore Store is the European version. But Singapore customers will receive an EXTRA Adaptor(Plug Type is G).

• Where does the REDMAGIC ship to?

  REDMAGIC EU Store (https://eu.redmagic.gg)

  Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain(except Las Palmas and Santa Cruz de Tenerife), Sweden

  REDMAGIC United Kingdom Store (https://uk.redmagic.gg)

  United Kingdom

  REDMAGIC NA Store (https://na.redmagic.gg)

  Canada, United States(except Alaska, Guam, Hawaii, Puerto Rico, and U.S. Virgin Islands)

  REDMAGIC Global Store (https://global.redmagic.gg)

  Australia, New Zealand, Kuwait, Saudi Arabia, United Arab Emirates, Chile, Hong Kong SAR, Macao SAR, Indonesia, Israel, Philippines, Egypt, Paraguay

  REDMAGIC Singapore Store (https://sg.redmagic.gg)

  Singapore

  REDMAGIC Mexico Store (https://mx.redmagic.gg)

  Mexico

  REDMAGIC Brazil Store (https://br.redmagic.gg)

  Brazil

• What payment methods do you accept?

  Prices and currencies displayed at checkout are final. REDMAGIC or the Seller does not charge extra transaction fees. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary in accordance with exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred. 

• When will I receive my order?

  European Union:

  Warehouse: Poland Warehouse

  Germany

  DEDHL (1-2 business day processing time + 2-7 business days delivery)

  Poland

  PLDHL (1-2 business day processing time + 1-5 business days delivery)

  Other Countries in the European Union

  DHL GB

  (1-2 business day processing time + 3-9 business days delivery)

  United Kingdom:

  Warehouse: United Kingdom Warehouse

  TRACKED_48_NS (1-2 business day processing time + 1–3 business days delivery)

  Warehouse: Hong Kong Warehouse

  FEDEX (1-2 business day processing time + 3–5 business days delivery)

  United States:

  Warehouse: US West Coast Warehouse

  FEDEX (1-2 business day processing time + 1-5 business days delivery)

  Canada:

  Warehouse: Canada Warehouse

  CA_EXPEDITED_PARCEL (1-2 business day processing time + 1–3 business days delivery)

  Warehouse: Hong Kong Warehouse

  FEDEX (1-2 business day processing time + 2–5 business days delivery)

  Asia Pacific & Middle East & South America:

  Warehouse: Hong Kong Warehouse

  FEDEX (1-2 business day processing time + 3–7 business days delivery)

• How do I repair or return my device?

  Please submit a support ticket requesting the return or replacement.

  Or you can contact support@redmagic.gg for help directly.  
  
  

  Please note: the return or replacement is only applicable to devices purchased on redmagic.gg.

  Click here for more information. 

• What is the warranty policy for REDMAGIC products?

  The official warranty policy is for the REDMAGIC phones bought from our official website (redmagic.gg) is as follows:

   

  EU & UK Store:

  Category   Warranty period    

  Phone        24 months           

  Accessory  12 months

   

  US & Canada Store:

  Category    Warranty period    

  Phone         12 months           

  Accessory    6 months

      

  Global Store&Singapore Store:

  Category    Warranty period    

  Phone          12 months           
  Accessory     6 months

• Is tax included in the price?

  No, tax is not included in the price.

  
  We collect tax in advance for phone orders and switch the sales terms from DAP to DDP, which is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port, so as to provide a better purchasing experience for customers. *But for accessory orders, it remains DAP.

  Tax we collect in advance:

  Chile 11%
  Israel 9%
  Egypt 10%
  Kuwait 13%
  Mexico 15%
  Indonesia 27%
  Singapore 4%
  Philippines 5%
  Saudi Arabia 12%
  United Arab Emirates 6%

  *Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer. 

• Will the charger fit in my country?

  Yes, we will send extra adaptors(plug type is G) for orders from Singapore so as to fit your country standard.

• How many years of software support do REDMAGIC devices have?

  We do regular updates every 1-2 months for 2+ years with at least 1 Android OS update (ex. Android 13 to Android 14).
  
  Those regular updates include bug fixes, security patch updates, optimization to improve the phone experience and more.

• What if I run into an issue with my device and need support？

  If you encounter any issues with your REDMAGIC device, you can head to the product help page for answers. Alternatively, you can reach out to the team via email at support@redmagic.gg with your order number and a description of the problem. A team member will respond to your query promptly.

• Does my mobile service work with REDMAGIC?

  For the bands and specs of all REDMAGIC devices, please follow the link below and check if your mobile network's bands are compatible:
  
  https://na.redmagic.gg/pages/redmagic-9-pro-specs
  
  We highly suggest to check sites like Kimovil to make sure your mobile network matches up with our bands.